Shipping policy

At Lux Rubra, we aim to deliver premium wellness technology with care, speed, and transparency. Please read below for our full shipping details.

Free Australia-Wide Shipping

We’re proud to offer free standard shipping Australia-wide on all orders. Whether you’re in Sydney, Melbourne, Brisbane, or a remote region, we’ll get your order to you at no extra cost.

Estimated Delivery Time

• Standard Delivery: 4 to 10 business days
• This timeframe begins once your order has been dispatched from our warehouse.
• Business days exclude weekends and public holidays.

Order Processing Time

• Orders are typically processed and dispatched within 1–2 business days.
• Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor its journey.

Delivery Issues

If you experience any issues with your delivery — delays, incorrect address details, or damaged goods — please contact us as soon as possible. We’ll work quickly to resolve the issue.

📧 Contact Email: LuxRubra@outlook.com
🕐 Response time: Within 1 business day